Finishline Fashion footwear

Finish Line | Reigning Champion in Customer Satisfaction, According to Sports Retailer Study

Are you ready to cross the finish line of customer satisfaction? Well, get your sneakers on because we’ve got some exciting news for you! According to a recent study conducted by a leading sports retailer, there is one undeniable champion in the race for exceptional customer service – and that title goes to Finish Line. With their dedication to delivering top-notch experiences and going the extra mile for their customers, it’s no wonder they are leading the pack. So lace up and join us as we dive into what sets Finish Line apart from the competition and why they deserve their gold medal in customer satisfaction.

Introduction to Finish Line

Finish Line is a leading American sports retailer that specializes in athletic footwear, apparel, and accessories. With over 660 stores across the United States and an extensive online presence, Finish Line has been providing high-quality products and exceptional customer service for over 47 years.

Today, Finish Line has established itself as a household name in the sports retail industry with its wide range of offerings from popular brands like Nike, Adidas, Under Armour, Puma, Jordan Brand, Reebok, New Balance, and many more. The company's mission is to inspire customers to lead healthy lifestyles by offering them the best selection of premium athletic gear at affordable prices.

Finish Line takes pride in its knowledgeable sales associates who are passionate about sports and are always ready to assist customers in finding the perfect product for their needs. Whether it's helping someone find the right shoe for their workout routine or recommending the latest sneaker release for collectors and fashion enthusiasts – Finish Line staff goes above and beyond to make every shopping experience memorable.


Background on Finish Line as a Sports Retailer

Finish Line is a well-known and highly respected sports retailer, specializing in athletic footwear, apparel, and accessories. The company was founded in 1976 by Alan Cohen and David Klapper, who saw an opportunity to capitalize on the growing popularity of running as a sport. They opened their first store in Indianapolis, Indiana and quickly gained a loyal following among runners in the local community.

Throughout the years, Finish Line has expanded its offerings beyond just running shoes and now carries a wide range of products from top brands such as Nike, Adidas, Under Armour, Puma, and more. Today, it operates over 900 stores across the United States in addition to its online presence.

One of the key reasons behind Finish Line's success is its commitment to providing excellent customer service. From the very beginning, Cohen and Klapper instilled a customer-centric culture within the company. This approach has remained at the core of Finish Line business model even as it has grown into one of the largest sports retailers in the country.

Analysis of Finish Line's Rank in Customer Satisfaction

When it comes to customer satisfaction, Finish Line stands above the rest. In a recent study by a leading sports retailer, Finish Line was ranked as the top-performing company in terms of customer satisfaction among all major sports retailers.

The study evaluated various metrics such as overall customer experience, product quality and selection, staff friendliness and knowledge, and ease of returns and exchanges. Finish Line scored high marks in all categories, solidifying its position as the reigning champion in customer satisfaction.

One of the key factors contributing to Finish Line high ranking is its commitment to providing exceptional customer service. From their online store to brick-and-mortar locations, customers have consistently praised the brand for its friendly and knowledgeable staff who go above and beyond to ensure a positive shopping experience.

In addition to excellent customer service, Finish Line also offers a wide range of high-quality products from top brands. The retailer stays on top of industry trends and ensures that they always have the latest styles in stock for their customers. This commitment to offering top-notch products has earned them a strong reputation among consumers.


In conclusion, Finish Line has proven to be the top choice for sports retail in terms of customer satisfaction. Their commitment to providing excellent service and a wide range of products has earned them the loyalty and trust of their customers. With this recognition as the reigning champion in customer satisfaction, Finish Line continues to set high standards for other retailers in the industry. As a consumer, you can rest assured that your shopping experience at Finish Line will be nothing short of exceptional.